Egypt says no faults in hotel room of United Kingdom couple who died

Thomas Cook Says ‘No Evidence’ Carbon Monoxide Poisoning Killed Egypt Holiday Couple

Thomas Cook Says ‘No Evidence’ Carbon Monoxide Poisoning Killed Egypt Holiday Couple

Others said Thomas Cook has not provided sufficient explanation for the evacuation arguing that other travel agencies have not taken such an extraordinary step.

A British global travel company says it's evacuating its customers from a hotel in Egypt's Red Sea resort of Hurghada after two of them died there.

The company said circumstances surrounding the Coopers' deaths are "unclear" and that it received reports of "a raised level of illness among guests".

It had given guests the choice of relocating to another hotel in Hurghada or returning home and nearly all had made a decision to leave Egypt on Friday, according to the company.

It said the hotel was last audited late last month and received an overall score of 96%.

The hotel said on Friday that there had not been a rise in cases of illness.

The statement dismissed criminal motives as being behind the deaths and said legal procedures would be underway for the transfer of the bodies upon the conclusion of the autopsy.

The BBC identified them as John Cooper, 69, and his wife Susan, 63, a Thomas Cook employee.

"I watched them die before my very eyes and they had exactly the same symptoms", said Ms Ormerod.

An Egyptian security official added he died "of a heart attack" before reaching hospital, while his wife passed away four hours later.

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The pair were staying at the Steingenberger Aqua Magic Hotel, which is popular location for hundreds of holiday makers and well reviewed on online travel websites.

He said: "The food, the temperatures of the food, things like that".

The circumstances of the deaths remain unclear, the company said, adding that it has sent 24 staff to support around 300 customers in the hotel.

In a statement to Lancashire-based radio station 2BR, Ormerod said: "As a family we are devastated".

"We are deeply saddened by the deaths of two of our customers, one of whom was a loyal and long-serving member of our family", they wrote.

Thomas Cook had earlier released a statement reacting to the incident and explaining why they took the step of removing their guests from the hotel.

"We are urgently investigating with the hotel and supporting the local authorities".

On social media, some users who claim that they were at the hotel and who were evacuated also echoed the allegations of illness.

The daughter of a Burnley couple, who died on holiday in Egypt, has thanked people for their messages of love and support.

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Egypt's key tourism industry has been recovering from a devastating blow in 2015 when jihadists bombed a Russian airliner carrying holidaymakers from the Red Sea resort of Sharm el-Sheikh, killing all 224 on board.

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