BA says notified customers as soon as possible after data breach

British Airways

British Airways

British Airways CEO Alex Cruz apologized Friday, telling a radio interviewer, "We will work with any customer affected and we will compensate any financial hardship suffered".

The cybercriminals stole customer data British Airways website and mobile apps.

It is noted that the stolen data includes only information on non-cash settlements, hackers are unable to access your passport or flight information British Airways ' customers.

Finally, Cruz stated, "At the moment, our number one goal is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

British Airways added: "We are deeply sorry for the disruption that this criminal activity has caused".

Under a new European Union data protection law introduced this year, companies that don't protect their customers from privacy and data breaches can be fined as much as 4 percent of their annual global revenue.

BA said it was investigating the vast breach "as a matter of urgency", while the National Crime Agency and National Cyber Security Centre are also assessing the hack.

Some customers have complained of having to cancel cards as a result of the breach.

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It immediately contacted customers when the extent of the breach became clear.

"There was a very sophisticated, malicious criminal attack on our website".

"Atrocious that I had to find out about this via news and twitter", he tweeted.

It was unclear how many people were affected.

A spokesman for the Information Commissioner's Office said they would be making inquiries about the data theft.

Customers' banking information was compromised, but no travel information. The airline said affected customers should follow their bank or provider's recommended advice.

Have you booked with the airline in the last few weeks?

Around 380,000 payment cards were compromised.

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